Rapid Intervention Dispatch Ecosystem
We engineered a robust ecosystem for real-time monitoring and rapid response to security breaches, integrating over 1000 alarm systems and automating the dispatch process for intervention teams.
Project Overview
We needed a reliable system to monitor and respond to break-ins across more than 1000 locations. The core challenge was to ingest alarm events in real time, alert dispatchers, and automate the communication with rapid intervention teams.
The solution required seamless integration between field-installed alarm systems, a central event processing backend, a dispatcher dashboard, and a mobile app for intervention agents. Automation and reliability were critical for scaling operations and reducing response times.
The Challenge
Manual dispatching was slow and error-prone, especially as the number of monitored locations grew. Ensuring that agents received and acknowledged alerts instantly, even with the mobile app in the background, was essential for effective intervention.
Project Details
Our Strategic Approach
We built a real-time event ingestion system, a dispatcher dashboard for rapid analysis, and a mobile app for intervention agents. The system automates alerting, ensures reliable delivery (even with the app in the background), and enables agents to confirm receipt and report progress.
Real-Time Event Ingestion
Centralized backend processes and validates alarm events from 1000+ sites instantly.
Automated Mobile Alerts
Dispatchers send push notifications to agents, triggering phone alerts even if the app is closed or in the background.
Scalable Operations
The platform supports more teams and monitored locations as the business grows, with full event traceability and reporting.
Key Features Delivered
Centralized Event Processing
Real-time ingestion and validation of alarm events from all monitored locations.
Dispatcher Dashboard
Intuitive interface for event analysis and rapid decision-making.
Mobile Agent App
Push notifications and phone alerts for rapid response, even with the app in the background.
Event Traceability
Full audit trail of events, agent responses, and outcomes.
Scalable Architecture
Easily add more teams and monitored locations as operations grow.
Automated Reporting
Comprehensive reporting for management and compliance.
Results & Impact
Ready to Secure Your Operations?
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